An online store that took a local retailer from zero online sales to 30% of total revenue.

Marasil is a family-run home-goods retailer with a loyal in-store customer base and no online presence. They hired me to build their first e-commerce platform end to end — storefront, checkout, and the admin tools to run it without a developer on staff. I owned the project from discovery through launch over 10 weeks.

The Problem

Customers kept asking to order through Instagram DMs, and the owners were losing sales to competitors with proper online stores. Manual order-taking over chat was error-prone, payment was cash-on-delivery only, and inventory lived in a spreadsheet nobody trusted. They needed a real store — but off-the-shelf platforms couldn't handle their bilingual catalog and local delivery-zone pricing.

The Solution

I built a custom storefront on Next.js with a PostgreSQL catalog supporting Arabic/English product content, Stripe checkout with local payment methods, and delivery pricing calculated by zone. The admin dashboard lets staff add products, track stock, and process orders from one screen — no technical knowledge required. Server-side rendering keeps product pages fast and indexable by Google.

The Process

We started with a week of discovery in their actual shop, watching how staff handled Instagram orders. The biggest challenge surfaced mid-project: their delivery pricing had unwritten exceptions ("that neighborhood is close, we charge less"). Rather than hard-coding rules, I built a zone editor the owners manage themselves. Weekly preview deployments meant the staff was already trained on the dashboard before launch day.

The Results

  • Online sales reached 30% of total revenue within four months of launch

  • Order-processing time dropped from ~15 minutes per DM order to under 2 minutes

  • Zero mis-priced deliveries since the zone system replaced manual quoting

  • Product pages rank on Google's first page for 12 local search terms

Client Feedback

“We thought going online would be complicated. Fakir made it feel simple — and now the store sells while we sleep.”
OMOwner, Marasil Store

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